Vektra
digital productwebstrategy
2023Client
Vektra Systems
Year
2023
Services
digital product, web, strategy
Technologies
Figma, Storybook, React
01 / Challenge
A platform with 200+ screens, six user types, and 40,000 active users could not afford disruption. We needed to redesign completely while maintaining continuity.
02 / Solution
We ran a deep discovery phase with 34 user interviews across all user types, then built a new information architecture and design system simultaneously — shipping the redesign in staged rollouts.
03 / Results
67% → 94%Task Completion Rate
-58%Support Ticket Reduction
04 / Visual




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